Terms and conditions

Versiunea in limba romana este aici

Use of this site implies that you agree to the terms and conditions below.

www.carpathian2wheelsguide.com - is managed by:

NUCUŢĂ CĂLIN PERSOANĂ FIZICĂ AUTORIZATĂ
Address: Libertăţii, Nr: 33, Bl: B23, Ap: 13, Place: Brad, Jud: Hunedoara
Order number in RCC: F20 / 791/2014
CUI: 33787962
No VAT RO 34333611
Account IBAN RO83 BTRLRON CRT0282 535301
Banca Transilvania Bank

NUCUŢĂ CĂLIN PERSOANĂ FIZICĂ AUTORIZATĂ will be referred to as Carpathian 2 Wheels Guide.

1. Intellectual Property Rights
The content of the www.carpathian2wheelsguide.com site: images, texts, web graphics, scripts, software, design rights, model rights, patents, trademarks, is fully owned by the Carpathian 2 Wheels Guide and its suppliers and is defended by the Law on copyright and related rights and intellectual and industrial property laws. Use of any of the items listed above without the Carpathian 2 Wheels Guide is punishable under applicable law.2. Processing of personal data

The categories of personal data processed are: name and surname, sex, date and place of birth, civil status data, telephone / fax, address (residence / residence), email, profession, job, economic / financial situation, property data, habits / preferences / behavior, image, voice, geolocation data / traffic data.

When a user creates an account or makes an order on www.carpathian2wheelsguide.com, he will receive commercial communications from the Carpathian 2 Wheels Guide. Collected data on newsletters and alerts are confidential, the Carpathian 2 Wheels Guide will be able to select users to whom they will send newsletters and alerts.

According to Law no. 677/2001 on the Protection of Individuals with regard to the Processing of Personal Data and Free Movement of such Data, as amended and supplemented, and Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, the Carpathian 2 Wheels Guide has the obligation to process the personal data provided by the users safely and only for specified purposes.

2. The purpose of collecting personal data is: economic-financial management, advertising, marketing, advertising, statistics, electronic communications services, customer information on their account status on www.carpathian2wheelsguide.com, customer information on the evolution and status of orders.

Clients are guaranteed the rights provided by Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, namely the right to information, the right of access to data, the right to intervene, the right to object, the right not to be subject to an individual decision, the right to appeal to justice in case of violation of his / her rights. Customers have the right to request the total or partial deletion of personal data.

The client can claim any of the rights listed above on the "My Account" page and can manage your data stored on the site on the "Acess to Data / Data Access Request" page. You may also apply to email at: info (at) carpathian2wheelsguide.com (replaces @ with email). The processing of an e-mail request may take up to 14 calendar days from the date of its submission.

Refusal to provide these data determines the impossibility of honoring orders.

If the customer changes the personal data already delivered to www.carpathian2wheelsguide.com by using the forms on the site and there are commands in progress, the orders retain their data from the time of placing the order, and the delivery of the products will be made taking into account newly modified data.

More details can be found here: Privacy Policy

3. Exoneration of liability
www.carpathian2wheelsguide.com not guarantee that the site, which is hosted servers, or emails sent from www.carpathian2wheelsguide.com are free of viruses or other potentially harmful components computer character that do not contain errors, omissions, failures, delays or interruptions in operation or transmission, line breaks or any other similar factors. The user uses the site at their own risk, www.carpathian2wheelsguide.com free from any liability for any direct or indirect damages caused by using or accessing / visiting the site or using the information on the site. www.carpathian2wheelsguide.com is not responsible for the errors or omissions that may occur in writing or presenting the materials on the site.

The information included on www.carpathian2wheelsguide.com is for information and is made available in good faith, from sources the seller believes trustworthy. If any of the published articles or other information covered by the law on copyright and related rights, the user is asked to make this known to the seller at info (at) carpathian2wheelsguide.com (replace (at) with @ send it to the email) so that the necessary legal measures can be taken.

Any links to other websites are provided solely for purposes of accessibility to information and Carpathian 2 Wheels Guide accepts no responsibility or liability for the content of sites, products or services advertised or sold through this website.

4. Order
By checkout, the customer guarantees that all data provided is true and correct, otherwise might suffer the consequences of these errors (backorder, sent wrong etc).

The Carpathian 2 Wheels Guide may refuse an order following prior notice addressed to the customer without any obligation between the parties and without one party claiming damages for the following situations:
- failing / canceling the online transaction;
- incomplete or incorrect customer data;
- Customer's activity may cause damage to the site www.carpathian2wheelsguide.com / partners;
- successive deliveries failed;
- other objective reasons: if the customer does not guarantee that the payment method is valid and that it is not obtained through a fraudulent method or suspicion regarding the method of payment.

5. Billing
The price, payment method and payment term are specified in the order. The seller will issue to the customer an invoice for the products and services delivered, the customer's obligation being to provide all the information required to issue the invoice in accordance with the legislation in force.

6. Delivery
The maximum delivery time is 30 days from the date of confirmation of the Order.

Careful! Due to the very short processing time of Orders, it is impossible to make changes to already placed Orders.

If the products are unavailable (including if the price or some features of the products have undergone changes subsequent to order confirmation), the Carpathian 2 Wheels Guide will inform the customer of unavailability and the amounts that he has paid will be reimbursed within for 14 days. The customer can confirm the changes made to the price or characteristics of the products, thereby altering the original order, and the Carpathian 2 Wheels Guide will deliver the products as directed.
If the customer places an order containing products from different suppliers in terms of delivery, they will be considered as different packages and will be highlighted as such on the site on the order page. They have different delivery times. The shipping charge applies to each parcel.

6.1 Delivery Terms
At the request of the Carpathian 2 Wheels Guide or courier, the customer will provide proof of his identity if required by one or more acts issued by official authorities and will communicate the order number assigned by the seller.

If the customer is unable to receive the order personally, the order will be left at the specified address only to a person older than 18 years and only in the case of communication to the courier of the order number.
No request for delivery of an order will be honored if the customer does not meet the above conditions.

In the case of delivery to the customer's workplace, in which case the courier can not access the location, the customer must ensure that he can receive this order.
The customer will be contacted by the courier in advance in order to obtain confirmation of his presence at the address and time selected when the order is validated on the site.
The customer undertakes to be present at the indicated delivery address within the selected time range, otherwise he will incur the shipping charge for a possible new delivery. After the selection, the time interval can be changed only with the courier's agreement.

The delivery is considered to be met by the Carpathian 2 Wheels Guide at the time of delivery of the products ordered to the customer at the address selected by the customer at the time of placing the order.

6.2.Reception of products
The customer undertakes to sign the delivery note (AWB) presented at the delivery of the ordered products, to which is attached the fiscal invoice containing all the information about the delivered products (product name, quantity, price). Also, the customer will check if the products are damaged or if there are any glitches, and any problems will be mentioned in a handwritten way on the delivery note to be taken into account.
By signing the delivery note, the customer acknowledges the receipt in good conditions and in full of the Commanded products.

7. Promotional campaigns

7.1. Promotional codes
The promotional codes offered by the Carpathian 2 Wheels Guide through any promotions are exclusively for the section mentioned in the code transmission email, unless otherwise specified. Promotional codes can only be used when placing the order, they can not be used to reduce the value of the order after it has been placed.

In one order you can use only one promotional code, the command page does not allow the use of multiple codes in the same order. In the case of eligibility for a promotion, the value of the transport is not taken into account, unless otherwise specified. Promotions that cover free shipping or shipping costs are applied for each delivery.

If a promotional code was applied to an order that could not be honored or canceled for any reason, the customer has the right to request the reactivation of the promotional code only in writing, by e-mail at info (at) carpathian2wheelsguide.com (replaces @ with email) that contains the order ID, its status, Customer name, and promotional code. They are reactivated for a maximum of 30 calendar days.

Careful! Promotions on www.carpathian2wheelsguide.com do not cumulate with each other, the highest discount applies. This applies to any form of discount (fidelity cards, promotional codes, gift vouchers, percentage discounts on the site, etc.) as a rule, except as otherwise stated in the promotion.
The Carpathian 2 Wheels Guide establishes unilaterally or in collaboration with some of its suppliers the promotions and contests regulations they organize on www.carpathian2wheelsguide.com, which are published exclusively on the site. Promotions are applied to orders that comply fully with the rules displayed on the site within the specified availability period and within the stock limit available. Www.carpathian2wheelsguide.com does not guarantee the stock availability of the products for the entire promotional period and may withdraw the promotion without prior notice.

7.2. Discontinuation of the promotional campaign
In the case of a promotional campaign organized by the Carpathian 2 Wheels Guide, this organizer reserves the right to discontinue the promotional campaign at any time during its development, with prior notice to consumers through appropriate means of communication (on-site display, signage in stores , etc.).
The organizer reserves the right to change any of the conditions set out in the campaign's rules during the campaign, for well-founded reasons, but not prior to notifying the public about these changes.

Terms of application
Each coupon will be limited so that no more vouchers are allowed from an IP address / address.

Any promotion to which discount vouchers apply is limited to a single voucher per individual or legal entity (identified as a client / user / user).
Each voucher is limited to a single use and is valid for a limited period of time, as stated in terms and conditions, in the voucher mailing and in the user account the "vouchers" section, or as mentioned in each promotion / offer separately. The Carpathian 2 Wheels Guide reserves the right to modify or cancel these vouchers at any time, with prior notice to customers.
No vouchers can be applied to other promotions / offers except those strictly mentioned in that offer.

If the products for which the voucher was awarded and for which the customer qualified for the promotion were not purchased, the voucher may not be applicable. For example, vouchers granted for certain products that are subsequently canceled / returned by the customer can not be considered valid, which only have effect as a discount on those actually paid products.
The voucher applies only to the products / categories specifically mentioned as eligible in the promotion. Products that are excluded from the promotion are communicated in terms and conditions or in certain regulations or special offers in the "exceptions" section. These exceptions include products that can not be sold at a discount by law.
Promotional offers can not be cumulated in the same order. Only one discount voucher can be used per order.
For commodities containing multiple products, the value of the discount voucher is allocated to each product depending on the weighted value of that product in the total order value, excluding transportation, handling and other services.
Any voucher will be valid from the date it is applied as a reduction to the order already made. A voucher can not be applied to an order placed in the past.

Cancel, refuse, return the order
In case of returning the purchased voucher products, the discount will be deducted from the return amount.
If a voucher-canceled order is canceled, rejected, or returned in full, the customer will be refunded in full and the voucher will lose its validity and will not be reactivated.

If a voucher discount containing multiple products is canceled, rejected, or partially refunded, the voucher discount can not be applied to the other remaining products in the order if the order value does not meet the offer / promotion conditions. The Carpathian 2 Wheels Guide will not refund the value of the voucher for canceled, rejected, or returned products that are part of a multiple-order order. Customer will be refunded the amount paid by the customer for products.

7.4 Gift Product Campaigns
Any promotion to which a gift is offered is limited to a single order per person or legal entity (identified as a client / user / user).
If an order that has been offered a gift product is rejected or returned in full, the customer is required to return the gift product in its original, undamaged and unsealed condition.

8. Return policy
The Carpathian 2 Wheels Guide offers free return for customers who notify their intention within 30 calendar days of receipt of the package.
Upon request from the customer, the Carpathian 2 Wheels Guide will send the courier to the address indicated by the customer to pick up the return package.

8.1 Ways and terms of return of products
The customer undertakes to notify the Carpathian 2 Wheels Guide of his intention to return the purchased products by e-mail to info@carpathian2wheelsguide.com (replaces @ with the email) or by posting on the Carpathian 2 Wheels Guide Facebook Page or return via the on-line return facility that can be found in the user account within 30 calendar days of receiving the products. Otherwise, the Carpathian 2 Wheels Guide may refuse the package.
The necessary information to be provided to the Carpathian 2 Wheels Guide for courier delivery is as follows:
- the date of dispatch of the package,
- Order number
- the amount to be returned;
- address from where the courier is to take over the return package;
- the payment method you want (bank account details or shopping voucher equivalent to the amount of returned products).
Upon receipt of the customer return information, the Carpathian 2 Wheels Guide makes a courier request and sends the courier to the address indicated in the customer's order to pick up the returned parcel. The shipping costs of the returned parcels are not the responsibility of the customer, as they will be assumed by the Carpathian 2 Wheels Guide.

8.2 Terms of Return of Products
According to art. 10 lit. c from O.G. 130/2000 Carpathian 2 Wheels Guide reserves the right not to accept the return of products which, by their nature, can not be returned or are liable to degrade (perishable) or damage quickly.
If an order that has been offered a gift product is returned in full, the customer is obliged to return the gift product in its original state, undamaged and unsecured.
Cards should not have corners bent, corrugated corners, spots on the cover or on pages.

8.3 Cash Return Terms
For full return orders, the Customer receives the returned product's money and the original shipping cost within 14 calendar days of the date when the Carpathian 2 Wheels Guide is informed by the customer of his decision to return the products.
After validation of the return, the customer may, at his option, receive the value of the products in the form of a value coupon that he / she will be able to use within 30 days of the confirmation of receipt of the return by the Carpathian 2 Wheels Guide. After this date, the coupon is invalidated.